Rafał Ignasiak

About the trainer

Coach, business trainer and experienced manager. He will help you become a boss worth working for! A graduate of the Nicolaus Copernicus University in Toruń, majoring in Management and Marketing and Psychology in Management at the Poznań School of Banking. He has been involved in training since 2010. Previously, for several years he worked as a trader and sales manager in the FMCG industry (Fazer, Wedel) and the financial industry (Cetelem Bank, Sygma Bank - BNP Paribas group). He worked as a trader, manager and internal trainer in companies from the financial industry. He conducted classes / workshops at SWPS and Collegium Da Vinci. Training topics:

• Communication with a demanding customer,
• Communication that builds trust and cooperation;
• Delegating and enforcing responsibilities and tasks;
• Motivation and development;
• Assertiveness, negotiation and conflict resolution;
• Teleshopping;
• Telephone service of a demanding customer.